Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make changes or cancel, please contact us within 12 hours of placing your order. We’ll do our best to accommodate your request.
Will I receive an order confirmation?
Yes! Once your order is placed, you’ll receive a confirmation email with your order details.
Shipping & Delivery
Do you ship within the United States?
Yes, we ship nationwide across the U.S.
How long does shipping take?
Standard shipping typically takes 3–7 business days, while expedited options may arrive within 2–3 business days.
How much does shipping cost?
Shipping rates are calculated at checkout. We may offer free shipping on orders over a certain amount (e.g., $75+).
How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real-time.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached.
How do I start a return or exchange?
Simply contact our support team or use the returns portal on our website to initiate the process.
Are returns free?
We offer free returns for eligible items within the U.S. (or specify if customer pays shipping).
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your return.
Products & Sizing
How do I choose the right size?
Each product page includes a detailed size chart to help you find your perfect fit.
Are your sizes true to standard U.S. sizing?
Yes, our sizes are designed to align with standard U.S. sizing. If you’re between sizes, we recommend sizing up.
Will sold-out items be restocked?
Some of our popular styles are restocked. You can sign up for restock notifications on the product page.
Order Issues
What if I receive a damaged or incorrect item?
We’re sorry about that! Please contact us within 7 days of delivery with photos, and we’ll resolve the issue promptly.
What if my package is lost or delayed?
If your package hasn’t arrived within the expected timeframe, contact us and we’ll assist you with tracking or replacement.
Account & Security
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your details for faster checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your information.
Customer Support
How can I contact customer service?
You can reach us via email at lamont@bizamatics.com or through our website contact form.
What are your customer service hours?
Our support team is available Monday–Friday, 9 AM – 6 PM (EST).